FAQ

We offer superior construction, reliable durability and extreme comfort. Below you can see a diagram of the construction and specifications of the materials used

1 - Hardwood White Elm Frame
2 - Single Piece Backs
3 - Dowelled AND Glued
4 - Metal Corner Brackets
5 - No-Sag Spring in Pirelli Webbed Seats
6 - Pirelli Style Webbed Backs
7 - Silent Hinge Spring Clips
8 - 2.1 Density Foam Seats and Backs
9 - Aniline Dyed Leather

MUSH Inc offers a wide array of leather choices as well as a broad palette of colors. We can send sample leather swatches for up to three colors to one address.

Remember that leather is a natural material—no two hides are identical; each accepts dye somewhat differently, resulting in shading differences. Other characteristics may include healed scars from sources such as barbed wire fencing, insect bites, stretch marks, fat and neck wrinkles, as well as other impressions. Therefore, variations with each hide, although not frequent, can be expected.

Full top grain, fully aniline dyed cowhides. Many of these are "pull-up" type leathers. These are leathers that have been impregnated with oils and/or waxes to create the "pull-up" effect: a lightening of the leather color, as well as creating a rich look and exceptional feel.

Care should be taken to tend to spills immediately. Regular dusting and vacuuming would be recommended, as well as application of a good leather conditioner every 6-12 months.

While we offer two separate and distinct pricepoints, all of our leathers are top-grain hide with equal strength and durability. The reason for two pricepoints is due to the selectness of the hides.

Tanneries inspect and group hides by the amount of natural marking and scarring on each hide. These "hide markings" result from barbwire scratches, insect bites, urine burns and other natural occurrences. Hide markings are normal to leather furniture and should not be considered as defects and actually add to the natural beauty of your leather.

Hides which have more abundant markings are considered to be less select, and therefore are less expensive; the tannery will apply an additional opaque pigment to these hides in order to make them cosmetically more appealing. This application of pigment will add protection to these hides, which makes them easily soap and water washable.

Hides with fewer markings are considered to be more select and therefore, more expensive. These hides are reserved to be used as "naked" leathers, which by description, are leathers with no additional topcoat added. These hides will offer the most natural look and the softest feel.

Color swatches for our line of leather furniture. For best color representation eliminate all ambient light.

Fabric upholstery color swatches for our line of furniture. For best color representation eliminate all ambient light.

Wood finish swatches for our line of furniture. For best color representation eliminate all ambient light.  

Although none of our products contain any porcine derivatives, some of our fragrance and toiletries range do contain animal by-products. However, we are working to eradicate this in exchange for vegetarian alternatives. Other lines of toiletries are 100% natural. For most products a detailed description is provided which lists its origins.

A big portion but not all of our sterling silver jewelry is hand-crafted in Thailand. Large number of other jewelry pieces have been made by local artesans.

Most of our toiletries are made in the USA except when explicitly stated in the item's description.

All of our leather furniture is now sourced and hand made in China to guarantee quality and our commitment to keeping rare artisan skills alive. We do have US made furniture as well. Please inquire for details.

Bamboo Lamps are solely hand-crafted in Thailand of Thai cotton and bamboo. They are perfectly suitable to accomodate Energy-Saving light bulbs.

Our fossilized cocoa leaf lamps are proudly made in the USA of imported renewable materials of the highest quality. They are perfectly suitable to accomodate Energy-Saving light bulbs.

Our commitment is to promoting local artists, artesans and craftsmen. We are dedicated to the value of sustainable and fair trade practices. We pride ourselves in our consistent search for better, more renewable and lower impact materials while ensuring the people who make our products here or abroad receive living wages and work in a dignified environment.

All our diffuser fragrances can last up to 8 months if they are kept away from direct sunlight or heat. Most of our suppliers guarantee long burning for candles.

If you are not satisfied with the product, you may return it within 10 days from the date it was received for a partial refund. 30% Restocking Fee will be applied on smaller items. Some items, such as furniture, lamps, and larger accessories will require a 40% restocking fee. Please inquire before purchasing. You must send a return request by phone or e-mail and receive a confirmation from us before you return any purchase. Buyer is responsible for all return shipping costs. Please make sure that you have insurance added to your return shipment because you will be liable for any additional transportation damage marks (not submitted with your claim) which in term will void your RMA with MUSH inc. and may render your item ‘un-returnable’ for credit from MUSH Inc.

Paying online is simple, we accept all major credit cards and Paypal.

Every on-line transaction made through www.MUSH.co is transmitted across the Internet using SSL (Secure Socket Layer) encryption. This industry standard method ensures that information sent from your browser is scrambled whilst in transit and decoded when it arrives on our server.

We take the issue of security very seriously and have taken every step possible to protect you.

If the authorization fails, the most likely explanation is that you have input your card details incorrectly. If this happens, press the back button on your browser and you will be returned to the card input page. Check that all the details are correct, and make any changes necessary before proceeding. If all the details are correct and you still fail to get an authorization then we advise that you contact your card issuer to establish why your card was not authorized. We will receive your order anyway and may contact you to arrange for alternative methods of payment.

Your card will normally be debited when the order is completed. An authorisation takes place when you place your order. This simply guarantees that the funds are available on your card and that payment will be made to us. This authorisation remains valid for ten days. When the goods are dispatched, we will debit funds from your account overnight directly into our own. If certain items in your order are out of stock or unobtainable we will immediately inform you and only partially debit your card for the sum total of the available items in your order before they are dispatched.

Delivery arrangements will differ depending on the size of the shipment. Most jewelry and smaller items will be delivered via Priority Mail. For larger items we reserve our right to make separate arrangements. Please note that our shipments will require delivery confirmation. Please ensure we have the full address and a telephone contact number for contact on file.

Customer MUST be present at the time of your delivery in order to inspect the shipment and make sure that the item(s) are in condition as described during the time of the purchase. Any traces of tampering with the box represents grounds to reject the shipment! Please do not accept open box/missing box shipments because that will void the free replacement transportation. Further, please open the box and examine the product. If any damage and major blemishes from impact during shipping are noticed, it must be noted on the airway bill and www.MUSH.co MUST BE NOTIFIED within 24 hours of the delivery via phone or via e-mail. Customer assumes all responsibility if they fail to be present at the time of delivery or fail to inspect the shipment. Customer also assumes all responsibility for damaged products wherewww.MUSH.co is not notified within 24 hours of delivery. It is the buyer's responsibility to make sure that the item(s) ordered will fit through the door of your residence.

Although we offer free shipping within mainland USA, additional postage and packing rates may apply if you chose to make frivolent multiple transactions shipping to the same address. Please allow up to 10 working days for delivery within the USA. All international orders are subject to a different delivery policy. We DO NOT offer free shipping for international deliveries and special arrangements must be made for all such transactions. International shipping charges will vary. After an order has been placed and shipping information has been received, you will be given a price quote for the shipping.

Shipping Policy and Surcharges: Certain shipments for orders of SINGLE furniture pieces will be subject to a 'open box' surcharge of $99.00 for breaking a boxed set of items (mostly dining room chairs, barstools, counterstools etc.) The SURCHARGE will not be applied on orders with an odd number of items. In such cases www.MUSH.co will absorb any such fees.

By visiting and/or using this site in any way, such as browsing products or placing an order, you agree to these conditions. Please read them carefully. These terms and conditions may change with or without notice and are effective immediately upon posting. We reserve the right to cancel products or services to any customer at any time for any reason. The customer's sole remedy in such cases will be the full refund of any funds that we have collected in reference to the canceled products and/or services.

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TRADEMARKS Mush Inc., Mush Design, and other Mush Inc. graphics, logos, page headers, button icons, scripts, and service names are trademarks or registered trademarks of Mush Inc. or its affiliates in the U.S. and/or other countries. Mush Inc.'s trademarks and trade dress may not be used in connection with any product or service that is not Mush Inc.'s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Mush Inc.. All other trademarks not owned by Mush Inc. or its affiliates that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Mush Inc. or its affiliates.

LICENSE AND SITE ACCESS Mush Inc. grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Mush Inc. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Mush Inc.. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Mush Inc. without express written consent. You may not use any meta tags or any other "hidden text" utilizing Mush Inc.'s name or trademarks without the express written consent of Mush Inc. Any unauthorized use terminates the permission or license granted by Mush Inc.. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Mush Inc. so long as the link does not portray Mush Inc., its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Mush Inc. logo or other proprietary graphic or trademark as part of the link without express written permission.

YOUR ACCOUNT If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Mush Inc. does sell products to adults, who can purchase with a credit card. If you are under 18, you may use Mush Inc. only with involvement of a parent or guardian. Mush Inc. and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

COMMUNICATIONS AND OTHER CONTENT Visitors may send communications and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam". You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of content. If you do submit material, and unless we indicate otherwise, you grant Mush Inc. and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Mush Inc. and its affiliates and sub licensees the right to use the name that you submit in connection with such content, if they so choose. You represent and warrant that you own or otherwise control all of the rights to the content that you submit; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Mush Inc. or its affiliates for all claims resulting from content you supply.

RISK OF LOSS All items purchased from Mush Inc. are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. PRODUCT DESCRIPTIONS

Mush Inc. and its affiliates attempt to be as accurate as possible. We attempt to provide current and accurate information on this website, and via email and telephone communications. Mush Inc. do not, however, warrant that this information is correct, accurate or complete. All dimensions and measurements on our website are manufacturer's best approximations. We do not guarantee color, tone, shades or finishes on any item because screen settings may vary from computer to computer. The sole remedy of a customer acting on incorrect information is to request a cancellation of the order placed as a result of this incorrect information. If a product offered by Mush Inc. itself is not as described, your sole remedy is to return it within 10 business days in unused condition. However any returns ocurring on account of erroneous orders are subject to 20% restocking fee.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY MUSH INC. MAKES NO REPRESENTATION OR WARRANTY, EXPRESSED OR IMPLIED, UNLESS OTHERWISE STATED. WE DISCLAIM ALL WARRANTIES OF ANY KIND, INCLUDING BUT NOT LIMITED TO, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. YOU AGREE THAT THE SOLE AND EXCLUSIVE MAXIMUM LIABILITY TO MUSH INC., ARISING FROM ANY PRODUCT SOLD ON THE Mush Inc. SITES SHALL BE THE PRICE OF THE PRODUCT ORDERED. IN NO EVENT SHALL Mush Inc., ITS DIRECTORS, OFFICERS, EMPLOYEES OR OTHER REPRESENTATIVES BE LIABLE FOR SPECIAL, INDIRECT, CONSEQUENTIAL, OR PUNITIVE DAMAGES RELATED TO PRODUCT SOLD. IF SUCH AN EVENT OCCURS THAT A PRODUCT IS LISTED AT AN INCORRECT PRICE OR INCORRECT INFORMATION DUE TO ERRORS OF A TYPOGRAPHICAL NATURE, PRICING MISCALCULATION, OR INCORRECT INFORMATION FROM SUPPLIERS, WE RESERVE THE RIGHT TO REFUSE OR CANCEL ANY ORDERS. IN ADDITION IF A PRODUCT RECEIVES AN UNEXPECTED SURGE OF DEMAND, OR THE ITEM BECOMES OUT OF STOCK, AND WE ARE UNABLE TO FULFILL AN ORDER, WE RESERVE THE RIGHT TO CANCEL AN ORDER. IF PAYMENT HAD BEEN RECEIVED, IT WILL BE REFUNDED. THIS SITE IS PROVIDED BY Mush Inc. ON AN "AS IS" AND "AS AVAILABLE" BASIS. Mush Inc. MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, Mush Inc. DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Mush Inc. DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM Mush Inc. ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. Mush Inc. WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

APPLICABLE LAW By visiting Mush Inc., you agree that the laws of the state of California, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Mush Inc. or its affiliates.

DISPUTES Any dispute relating in any way to your visit to Mush Inc. or to products you purchase through Mush Inc. shall be submitted to confidential arbitration in Los Angeles, California, except that, to the extent you have in any manner violated or threatened to violate Mush Inc.'s intellectual property rights, Mush Inc. may seek injunctive or other appropriate relief in any state or federal court in the state of California, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.