Refund policy

Returns
If you are not satisfied with the product, you may return it within 10 days from the date it was received for a partial refund. A 30% Restocking Fee will be applied on smaller items. Some items, such as furniture, lamps, and larger accessories will require a 40% restocking fee. Please inquire before purchasing.

You must send a return request by phone or e-mail and receive a confirmation from us before you return any purchase. Buyer is responsible for all return shipping costs. Please make sure that you have insurance added to your return shipment because you will be liable for any additional transportation damage marks (not submitted with your claim) which in term will void your RMA with MUSH inc. and may render your item ‘un-returnable’ for credit from MUSH Inc.

Additional non-returnable items:
Gift cards

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@mush.co.

Shipping
To return your product, you should mail your product to: 1617 Silverlake Blvd Los Angeles California US 90026