Purchases FAQs

Buying Online

Are all sales final?
If you are not satisfied with the product, you may return it within 10 days from the date it was received for a partial refund. 30% Restocking Fee will be applied on smaller items. Some items, such as furniture, lamps, and larger accessories will require a 40% restocking fee. Please inquire before purchasing. You must send a return request by phone or e-mail and receive a confirmation from us before you return any purchase. Buyer is responsible for all return shipping costs. Please make sure that you have insurance added to your return shipment because you will be liable for any additional transportation damage marks (not submitted with your claim) which in term will void your RMA with MUSH inc. and may render your item ‘un-returnable’ for credit from MUSH Inc.

How do I purchase goods?
We have made buying from www.MUSH.co as simple as possible. Each item for sale will have an order button. When you press this button you are taken to the order-processing page of Paypal where the item will be automatically added to your basket. When you are happy with your selections press the checkout 'complete order' button. It is at this time you would be asked for your name and address and then your credit card details.It also enables us to store your personal information to assist you when checking out. This information will be stored in a 'cookie' on your computer. We will not store any such information on our system, in order to protect your privacy. The only details we cannot store are your credit card details.

What payment types do you accept?
Paying online is simple, we accept Mastercard, Visa and AMEX cards. For more details see above. If you place an offline order you will be contacted by one of our representatives to arrange payment.

Is my transaction secure?
Every on-line transaction made through www.MUSH.co is transmitted across the Internet using SSL (Secure Socket Layer) encryption. This industry standard method ensures that information sent from your browser is scrambled whilst in transit and decoded when it arrives on our server.
You are far safer using your credit card on www.MUSH.co than you are in a restaurant in your local gas pump. We take the issue of security very seriously and have taken every step possible to protect you.

What if I have problems ordering?
Common reasons for problems when pressing the order button are; i) You are using an old browser that doesn't support SSL encryption. ii) You are browsing from behind a corporate firewall that will not allow secure connections. Speak to the system administrator at your office. They will either rectify the problem or you will have to order from another location. To check, point your browser to https://www.microsoft.com if you cannot connect to the Microsoft secure server it is likely that one of the above faults apply. If you are able to connect to Microsoft please call us and report the fault to us. We will assist you if we can.

What risks are involved in buying online?
All personal data, including your card number is transmitted over secure connections, meaning that no-one can 'eavesdrop' and capture your details. In addition to this, your card details are not viewable by us at all, they are simply transmitted over the bank's private X25 network for authorisation and payment transactions. You are protected because the transaction was carried out as 'Cardholder not present' This means that any payments will be refunded to your card should it be used fraudulently by someone else or you do not receive what you ordered.

What happens if my card authorization fails?
If the authorization fails, the most likely explanation is that you have input your card details incorrectly. If this happens, press the back button on your browser and you will be returned to the card input page. Check that all the details are correct, and make any changes necessary before proceeding. If all the details are correct and you still fail to get an authorization then we advise that you contact your card issuer to establish why your card was not authorized. We will receive your order anyway and may contact you to arrange for alternative methods of payment.

When is my credit card debited?
Your card will normally be debited when the order is completed. An authorisation takes place when you place your order. This simply guarantees that the funds are available on your card and that payment will be made to us. This authorisation remains valid for ten days. When the goods are dispatched, we will debit funds from your account overnight directly into our own. If certain items in your order are out of stock or unobtainable we will immediately inform you and only partially debit your card for the sum total of the available items in your order before they are dispatched.